In Florida, a "no AC" call at 9 PM in July can't wait for Monday. ApexSmartAI answers your line day and night, in English or Spanish, takes down the caller's name, number, address and what's wrong, and texts and emails it to you right after the call.
$385/month · $0 setup · Live in 1–2 business days · Month-to-month
Questions about price or setup? Talk to Maya, (786) 952-4321 — she's one of our AI receptionists, so the call is also a demo.
A Florida homeowner calls your number — AC out, house heating up, maybe at night or on a Sunday.
ApexSmartAI answers in English or Spanish, runs a quick safety check, and captures their name, number, address and the problem in their own words.
You get the details by text and email right after the call. You call back and decide what happens next.
You keep your number. Your line simply forwards to us when you can't pick up.
I won't hand you a made-up Florida statistic. You don't need one — anyone who has worked a Florida summer already knows these four things.
In much of the country, AC is a few busy months. In Florida the system runs most of the year, so your phone never really gets an off-season, and the after-hours calls don't stop in October.
With heat and humidity like this, a house without cooling gets uncomfortable fast, and for an elderly parent or a baby it can be more than uncomfortable. People who call about that don't wait until morning. If nobody answers, they call the next company.
When power comes back after a storm, some systems don't come back with it. The calls tend to land in a rush, often at night or over a weekend, exactly when a small shop can't answer every line. ApexSmartAI answers those calls and sends you each lead, so you work from a list instead of a full voicemail box.
Florida requires all parties' consent to record a call, so your line opens with a short recording disclosure. It is set up during onboarding, before your first real call. (That's a description of how we configure the line, not legal advice.)
On Monday, 19 October 2026, between about 7:00 and 7:55 PM local time, our team called 20 small HVAC companies in Texas, Arizona, Florida and California, the way a customer would.
small HVAC companies called, picked from Google Maps
went to voicemail or were not answered
weekday evening — a small sample, not a missed-call rate
I want to be straight about the limits. It was one evening, a small group of small companies, across four states. It is not a Florida-only figure and it says nothing about your shop. It's simply what a customer heard that night. If you want to put a dollar figure on your own missed calls, our article on what a missed HVAC call costs in Florida walks you through it with your own numbers.
From Miami and Hialeah to Orlando, Kissimmee and Tampa, plenty of Florida households would rather explain an AC problem in Spanish. A caller who hears an English-only greeting often just hangs up — and that call never shows up as a lost lead.
More on this: why an HVAC company needs a bilingual answering service, or send your office manager the Spanish version, Servicio de contestación bilingüe para empresas de HVAC.
An example of how a typical after-hours call goes. Your version follows your services, your service area and the urgent-call rules you set.
Your business name, the recording disclosure, then a safety check — gas smell, smoke, a carbon-monoxide alarm — before anything else.
Name, callback number, the address, home or commercial, and the problem in the caller's words: "AC is running but the house is 85 degrees." It reads details back to confirm them.
The details reach you by SMS and email right after the call. If it fits your urgent rules, it can escalate to your on-call tech when you've set that up.
It does not book appointments on your calendar — you call the customer back and book the job yourself. Want to hear a real one? Listen to a real recorded call to our HVAC demo line, with the transcript and the lead it produced. Or call Sarah at (407) 974-5966 and describe your own Florida call — in English or in Spanish.
The same price for every customer, published here rather than hidden behind a sales call.
$0 today. Your 7-day free trial starts the day your line goes live. Cancel before it ends and you pay nothing; after that it's month-to-month, cancel anytime. Setup takes one to two business days from the day you send the onboarding form. See the full pricing and our terms.
$385 a month, with $0 setup. That includes 500 call minutes a month; beyond that it is 43 cents a minute. The 7-day free trial starts the day your line goes live: cancel before it ends and you pay nothing. Month-to-month, cancel anytime. Spanish is included at the same price.
Yes. It holds the whole conversation in Spanish, and the caller can switch language in the middle of the call. Spanish is included, not a paid add-on. Call our HVAC demo line and start speaking Spanish partway through to hear it yourself.
Florida requires all parties' consent to record a call, so your line opens with a short recording disclosure. We set it up during onboarding, before your first real call. This describes how we configure the line; it is not legal advice.
It answers those calls day or night, including weekends, and sends you each lead by text and email, so you work from a list instead of a full voicemail box. Busy weeks use more minutes: 500 are included each month, then 43 cents a minute.
The call opens with a safety check for a gas smell, smoke or a carbon-monoxide alarm. From there it follows the urgent-call rules you set at onboarding, including escalating to your on-call tech when you have configured that. It does not book appointments on your calendar; you call the customer back and book the job.
No. You keep your number; your line forwards to us when you can't pick up. Setup takes one to two business days from the day you send the onboarding form, and we run test calls with you before it takes a real call.
Live in one to two business days. Seven days free from the day it goes live. Cancel before then and you pay nothing.
Questions first? Talk to Maya, (786) 952-4321 — English or Spanish.