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🇺🇸 English + Spanish · Built and managed for you

24/7 AI Answering Service for U.S. Service Businesses

Every missed call is a job your competitor can book. We answer it for you — 24/7, in English and Spanish.

The call comes in at 2 AM. The lead is on your phone by morning.

You focus on the job — and let us take care of the phone.

▶ Hear a real call to our HVAC demo line (2:22)
⚠ The caller isn't a native English speaker and the line is bad — on purpose.
She spells back what she mishears, and switches to Spanish when he does. The caller's phone number was cut out for privacy. Read the transcript →
ApexSmartAI after-hours answering service: an HVAC owner asleep at 2:30 AM while his phone rings, then at 7:00 AM reading the lead ApexSmartAI sent him — caller name, number, issue and address

ApexSmartAI answers your customer calls 24/7 in English & Spanish, captures caller details, follows your business rules, and sends call information to your team by email and SMS. Built around your trade: HVAC, plumbing, roofing, electrical and property management — plus garage doors, pest control, painting and more.

Start your free trial — 7 days free ▶ Hear a live demo — (407) 974-5966
Questions first? Talk to Maya — (786) 952-4321
24/7 coverage EN + ES bilingual SMS + email lead delivery Month-to-month no contract Cancel anytime Your number stays yours Setup in 1–2 business days

🎙️ Hear it & ask anything

Maya is one of our AI agents. Call her and you're hearing the product itself — while she answers your questions on pricing, setup and getting started. In English or Spanish.

(786) 952-4321
Tap to call — answers 24/7 in English & Spanish
📞 Call Maya now
Prefer a pure demo first? Call Sarah, our live demo — (407) 974-5966
1,172

Google reviews of 59 home-service companies, read one by one. 1 in 4 companies had a customer who couldn't get through →

1 call

A real call to our demo line and the lead it produced. Listen to it and read the transcript →

EN + ES

English and Spanish on every plan, not a paid add-on. Test it: 407-974-5966 →

How it works

Three steps. No new phone system.

1
A customer callsDay, night or weekend — while you're on a job or asleep. Your number stays the same.
2
We answer and take the detailsIn English or Spanish: name, number, address and what they need, following your rules for urgent calls.
3
You get the lead by text and emailRight after the call ends, so you can call back and book the job.

The cost of a missed call

An unanswered call is often a job your competitor books.

When something breaks, customers won't wait — they call the next company on Google.

No message

A homeowner with no heat does not leave a voicemail. They call the next company on the list.

No record

A call that reaches voicemail after hours leaves nothing behind. You never find out what the job was worth.

No second chance

By the time you call back in the morning, someone else has already been booked.

Your competitor doesn't have to be better than you. They just have to answer the phone.

We don't publish industry averages here, because the only number that matters is yours. Work it out below.

Your missed-call cost

How much are missed calls costing you?

Move the sliders to match your business and see the revenue slipping to voicemail — and your competitors — every month.

Calls you miss per week6 calls
Average value of one job$350
Of missed callers, how many would have booked45%
You're losing about
$0 / month
That's $0 a year walking out the door.
Start your free trial 📞 Questions first? Call Maya

7 days free. $0 today.

Hear how we catch those calls — (407) 974-5966

Your unfair advantage

Serve English- and Spanish-speaking callers with the same front desk.

For businesses serving bilingual communities, Spanish-language call handling can help create a more consistent customer experience.

Both

English and Spanish on the same line — the caller can switch mid-sentence and the conversation follows

Included

Spanish is part of the service, not a paid add-on — several answering services charge extra for it

24/7

Spanish around the clock — with other providers, hours and pricing for Spanish vary

One call can come in English. The next can come in Spanish. We're ready for both.

ApexSmartAI provides a fully managed English & Spanish AI answering service, configured around your business.

How it works

Your always-on front desk.

The best answering service for service businesses. We're not shy about saying it.

Set up once. From then on, the calls you send to it are answered, qualified and delivered straight to you — day or night.

📞

Answers 24/7

Handles inbound calls day or night based on the coverage rules you choose for your business.

🌐

English & Spanish — 24/7

Handles calls in English and Latin American Spanish and can switch languages naturally during the same conversation.

🚨

Urgent-call handling

Follows your approved urgent-call and escalation rules, including human escalation when configured for your business.

📲

Lead delivery by email and SMS

Captures approved caller details and sends the call information to your designated email and SMS number.

🛡️

Recording disclosure

Calls can open with a recording disclosure designed to support compliance with applicable call-recording consent requirements.

⚙️

Fully managed

We tune the setup and monitor quality so calls are handled the way you want. You just call the leads back and close the jobs.

Built around your business

Built for your trade.

Each receptionist is set up around the calls your trade actually gets — the questions it asks, what counts as urgent, and who gets notified.

❄️
HVACNo-cool, no-heat and maintenance calls, with a safety check first. Includes a real call, start to finish.
🚰
PlumbingLeaks, clogs, water heaters and backups — water questions first.
🏠
RoofingStorm and leak calls, including the evening after the weather hits.
⚡
ElectricalNo-power, sparking and breaker calls, answered day and night.
🏢
Property ManagementLeasing enquiries and resident maintenance calls, day and night.

Also built for

🚪
Garage DoorsBroken-spring and car-stuck calls, answered before the next company does.
🐜
Pest ControlNew inquiries and recurring customers, answered in busy season too.
🎨
PaintingEstimate requests captured while you're on the ladder.

Also set up for locksmiths, restoration and other service businesses. Call Maya and tell her what you do. HVAC contractor in Florida? See our Florida HVAC answering service →

What every setup includes

We take on a small number of new businesses each month, and we build each one by hand.

  • A live test call with you before your line takes real calls
  • A weekly report of the calls we answered and the leads we sent you
  • Changes and tuning whenever you ask — included in the monthly price
  • Direct contact with the founder, David Kohlani — about us

Simple pricing

One flat plan, published.

ApexSmartAI is a Smart Answering Service, custom-made for your business. We don't hand you software. We build it around your services, your hours and your rules, and we run it for you. The custom build is part of the service.

Not sure yet? Work out your own missed-call cost first. Divide $385 by the value of one job you book: that is how many recovered jobs a month it needs to pay for itself.

$385/ month

$0 setup — the custom build is part of the service  ·  7-day free trial

For most businesses it pays for itself with one saved job a month.

  • ✓ Custom AI voice agent tailored to your company
  • ✓ Full English & Spanish call handling
  • ✓ Lead delivery by email and SMS
  • ✓ 500 call minutes / month included
  • ✓ Overage only 43¢/min beyond 500 — transparent, no hidden fees
  • ✓ 7-day free trial that starts the day your line goes live
  • ✓ Ongoing prompt tuning, updates & quality monitoring
  • ✓ Recording disclosure set up for your state

“You focus on the job — and let us take care of the phone.”

Start your free trial Questions first? Call Maya

$0 today. Your card is saved securely but not charged. Your 7-day free trial starts the day your line goes live. We email you that day with your exact first billing date. Cancel any time before it and you pay nothing.

Month-to-month · Cancel anytime · No long-term contract

After you sign up

From onboarding to go-live.

1

Complete onboarding

Tell us about your business, services, hours, service area, notification contacts, FAQs, and call rules.

2

We build & test

We configure your AI agent, test the call flow, and review the setup before launch.

3

Go live

Once approved, we connect the agreed call routing and begin monitoring the early calls closely.

Questions

Straight answers.

Does it really sound human?

Call the live demo line at (407) 974-5966 and judge the experience for yourself.

What if I already have an answering service?

Many services charge per minute, and several bill Spanish as an add-on. ApexSmartAI includes Spanish at a flat rate, and it captures the full lead and sends it to you so you can call back fast — instead of just taking a message.

How fast can I go live?

Setup takes one to two business days, counted from the day you send the onboarding form. We configure the agent, set up how you receive your leads, and run test calls with you before it takes real calls.

What happens on a real emergency?

The agent recognizes urgent after-hours failures, prioritizes them, gathers the details, and can escalate to your on-call tech when you have configured that.

Do I keep my phone number?

Yes. Your number stays yours. You forward the calls you want us to answer — all calls, after hours only, or only when your team doesn't pick up — and you can change or stop that at any time.

Will I see what was answered?

Yes. Every lead reaches you by text and email right after the call, and you also get a weekly report of the calls we answered and the leads we sent.

Is call recording legal?

Calls can open with a built-in recording disclosure designed to support compliance with applicable call-recording consent requirements.

From the blog

What we've learned about missed calls.

Written for owners of small service companies — no jargon, and the numbers are shown with their method.

Data study

I read 2,244 Google reviews of property management companies

More than four in ten had a public review from someone who said nobody answered the phone. The method, the city-by-city numbers and the limits are in the article.

 Data study

I read 1,172 Google reviews of home-service companies

One in four had a public review from a customer who said nobody answered the phone. The method is in the article.

 The problem

The real cost of a missed call for an HVAC company

What actually happens to the job when a homeowner reaches voicemail instead of a person.

 Pricing

What an HVAC answering service costs

How answering services are priced, and what changes when it is a flat monthly rate instead of per minute.

 Bilingual

A bilingual answering service for HVAC companies

What it takes to serve English- and Spanish-speaking callers on the same line, around the clock.

 Español

Servicio de contestación bilingüe para HVAC

Cómo atender llamadas en inglés y español en la misma línea, las 24 horas.
Read every article on the blog →

Questions? Talk to Maya — our AI agent.

Ask Maya how the service works, what it costs, how onboarding works, or whether ApexSmartAI fits your business — in English or Spanish.

(786) 952-4321

Answers 24/7 in English & Spanish · Tap to call

📞 Call Maya now Email us instead
Or hear Sarah, our live demo, first — (407) 974-5966
Start your free trial — 7 days free Hear the live demo — (407) 974-5966